CASE STUDY
Streamlining Billing for Cash Flow
A national MRF operator with 12 facilities faced growing billing challenges. Plant staff responsible for invoicing were already stretched thin, leading to delays, frequent errors, and frustrated customers. The result was unpredictable cash flow, revenue leakage, and strained client relationships. To regain accuracy, trust, and stability, the company needed a centralized billing solution.
The Challenge
- Facility-level billing had resulted in errors, delays, and frustrated customers across 12 MRF sites.
- Scale operators, already stretched thin, lacked the necessary expertise in managing invoicing and collections.
- Inconsistent billing practices had created uneven cash flow and led to frequent disputes with clients.
- Decentralized processes risked revenue leakage and strained long-term customer relationships.
The Solution
To resolve inefficiencies and stabilize cash flow, netgainCFO:
- Integrated facility scale systems with the central accounting platform for accuracy.
- Centralized invoicing at headquarters under a dedicated billing specialist.
- Standardized billing procedures to ensure invoices were correct and on time.
- Relieved plant managers of billing duties so they could focus on operations.
By centralizing the entire billing process, the company was able to reduce the number of errors, accelerate collections, and improve customer trust in their overall services. As a secondary benefit, this centralization also freed up managers to prioritize operations.
The Results
The centralized billing process delivered a number of measurable financial and operational benefits:
Improved Cash Flow.
Since invoices were able to be issued promptly and accurately, this accelerated collections and provided steadier working capital.
Higher Customer Satisfaction.
Providing clients with clear, correct, on-time invoices greatly helped in reducing disputes and strengthening trust.
Operational Efficiency.
Freeing plant managers and scale operators up from tedious and complicated billing tasks enabled them to focus on operations and safety.
Reduced Financial Risk.
Instituting a centralized oversight process served to eliminate inconsistent practices across 12 sites, reducing revenue leakage.
The Business Impact
By centralizing billing and creating consistent financial processes, the company achieved:
Stronger cash flow through accurate, timely invoicing and faster collections.
Greater customer confidence and trust, with fewer billing disputes and clearer communication.
A scalable model for multi-site operations that streamlined oversight and efficiency.